Feedback

We want to hear from you. Leave your feedback below and we’ll be in touch.

Search

Support

We’re here to help you find the solutions that your business needs to maximize its safety. You can also reach us by phone, email, or our live chat feature. So, if you have any questions or concerns, don’t hesitate to get in touch.

FAQs

Chances are that if you have a question about something, someone may have already asked it. So feel free to take a look through our FAQs and see if your question has already been answered.

What does the membership include?

The monthly membership includes; HSE Bulletins, Toolbox Talks, Safety Meeting Presentations (PowerPoint), Resources, Implementation Guide , Ongoing Support (emails on safety program requirements), Access to Updates, Daily Information, and Email, Phone and/or Text Support from our Safety Advisors.

Do you do site visits?

No, we do not provide visits to worksites as a part of our membership. We provide support on a web based platform, this means that members can provide photos or additional information to assist in our technical assessments, but we do not visit worksites. If there is a need by our clients, this service may be requested for an additional fee.

Can I be a member without purchasing the safety manual?

No. Mysafetycoach.ca provides technical safety support based on our members following our HSE Program. It’s important that all members have implemented the program provided by us (documents are provided in Word so companies can make changes) so we can reference the manual when answering technical questions.

Does becoming a member constitute as due diligence according to provincial Occupational Health & Safety Legislation?

Yes. Companies that become members of Mysafetycoach.ca implement the safety program and follow the requirements as per ongoing support will be considered due diligent as per legislation. If members sign-up and fail to complete requirements to implement the program, they will not be completing their due diligence as required.

Can I be a member for a month and then cancel my membership?

No. Member sign-up terms are for one calendar year from date of sign-up. A company cannot effectively implement a safety program in one month. Our service is to ensure that the manual is implemented within the organization and that the organization is compliant with legislative requirements. It’s our goal to ensure companies liability protection as well as the safety of their workers and this is provided throughout the duration of the membership.

Can my company become a member of Mysafetycoach.ca if we’re not in the construction industry?

Yes. Mysafetycoach.ca is designed for any company who has an account with their provincial worker’s compensation board. Bill C-45 holds any supervisor or company owner responsible for serious injuries or accidents, so any company that has employees conducting work for the purpose of their business is required to have a health and safety program.

I already have a safety advisor hired with my company, do I still need Mysafetycoach.ca?

Yes. Mysafetycoach.ca provides a multitude of services required to execute a company’s health and safety program. In many cases it’s not feasible for a company to have their health and safety advisor develop a health and safety program. In our current economy, it’s also common that companies hire a ‘junior’ health and safety advisor with limited experience. We are able to provide resources, consultation and documentation to your current HSE Advisor to assist with the execution of your safety program.

We are a large organization, how can being a member of Mysafetycoach.ca assist my organization?

Becoming a member of Mysafetycoach.ca will assist in your safety advisors and managers in being familiar with our program and services. As a client member, you can request the development of additional programs to be offered for sub-contractors. Requiring sub-contractors to become members of Mysafetycoach.ca will ensure that all sub-contractors are operating the required safety programs and developing a safety culture within their companies.

Is there a specific manual for my province?

No. The safety program we’re providing is written to industry standard. It’s our goal to ensure both the company and the worker are protected and the program is written to ensure this. We also believe that the construction industry is evolving in safety faster than our legislation can be changed and so we have written this program to the highest standard.

Can I change what's written in the safety manual?

Yes. The safety manual is provided in Word format. Purchasing a membership provides you with a license to utilize this manual for your company only. This means you can put your company name, logo and other information in the manual. You can also change technical safety requirements (i.e. conducting worksite inspections monthly instead of weekly); however, we will provide technical advice based on what’s written in the original and ongoing updated versions of the manual provided in the members’ area.

Can I send a copy of the manual to my friend who also owns a business?

No. The purchase of this manual is a licence to your business ONLY. Providing a copy of this manual, forms or work practices to another entity (business or person outside your organization) is in direct violation of your licensing agreement and places your business at risk of legal action. Mysafetycoach.ca also advises that any licensed documentation provided to third parties (clients, document verification organizations, or potential clients during bid processes) must be done so in PDF format. Mysafetycoach.ca utilizes licensed Adobe Professional to make such conversions but there are other options for one time or limited use conversions.

https://www.wordtopdf.com/

https://www.freepdfconvert.com/

http://www.wikihow.com/Convert-a-Microsoft-Word-Document-to-PDF-Format

Can I purchase a ‘SPECIFIC’ safety manual for my company and industry?

Yes. Mysafetycoach.ca has developed a safety manual that includes all the basic requirements for all industries as per provincial occupational health and safety legislation as well as industry standards. For an additional fee, Mysafetycoach.ca can develop a safety manual specific to your organization and industry. Although the manual provided is sufficient to encompass basic requirements as per legislation.

What is COR™ Certification?

COR™ Certification is a Certificate of Recognition™ program that verifies companies have an occupational health and safety program that meets the described standards. COR™ is a national standard developed by the CFCSA (Canadian Federation of Construction Safety Associations) in 1999. Each organization much achieve COR™ Certification through their respective provincial construction association or other approved certifying partner (such as Enform for Oil & Gas Operations).

Does purchasing a membership with Mysafetycoach.ca give me my COR™ Certification?

Mysafetycoach.ca does not issue COR™ Certification but rather provide the program, guide and support required for an organization to reach this certification.

What are the benefits of achieving COR™ Certification?

COR™ Certification is often sought after by organizations that are seeking to take their company to the ‘next level’. Numerous large organizations require companies to be COR™ Certified to bid on and be awarded contracts. For these companies, sub-contractors can become a liability if their safety program and culture is not at the level of industry standard.   Having a COR™ Certification can enable a company to improve the safety culture within the organization as well as bid on larger projects.

How can my company get COR™ Certified?

Mysafetycoach provides a guide to achieving COR™ Certification for members.

Can I lose my COR™ Certification once my company has been certified?

Yes. There are two ways that organizations can lose their COR™ Certification. As a company, if you fail to complete the ongoing audits and improvements on your company’s HSE Program, you may be at risk of losing your COR™ certification upon your next audit. Also, if the person who attended the required COR™ training within your organization leaves the company, and there is no other person with the required training, the COR™ Certification will be revoked.

Can I still get COR™ Certified if I only have a couple of employees?

Yes. Companies with less than 10 employees can still achieve COR™ Certification in the form of SECOR™ Certification (Small Employer Certificate of Recognition). Although the process is similar to COR™ Certification, there are differences. A guide to achieving this certification can be found on our website for members.

Does provincial legislation require my company to do drug and alcohol testing?

No. A drug and alcohol testing program is not legislatively required. This program was developed as an industry standard. Your company is not required to implement this program.

Should all employees be tested pre-employment?

Mysafetycoach.ca recommends that employees be ‘drug and alcohol’ tested pre-access (for particular job or worksite), post incident and on reasonable grounds. It’s important that employees are notified pre-employment that compliance with the Drug & Alcohol Standard is required as a condition of employment. Employers are also responsible to provide education on Drug & Alcohol Policy as well as information on where to seek assistance if they have a substance abuse problem.

If an employee is drug tested and returns a non-negative result (positive for substance), can I just fire them?

No. When an employee, who has secured employment with your organization, returns a non-negative test, there is a process to follow prior to termination of employment. This process is outlined for members in the safe work practice HSE-PRA-013-Drug & Alcohol Policy.

A worker was injured while working on a job for our company; can I just send them home?

No. It’s important to ensure an injured worker receives appropriate medical treatment for injuries, this also includes first aid. If it’s a minor injury and the worker is sent home, the injury will be considered a LTI (Lost Time Incident). It’s important to ensure all workplace injuries are properly managed to ensure the workers’ health. More information regarding the management of workplace injuries can be found in Section 16 of the Health & Safety Manual accessible in the members’ area.

We are working on a rooftop at a height of 12 feet, do the workers have to use fall arrest equipment?

If there is a work area on the roof that has a designated control zone of 6 feet from any leading edge of the building, the workers do not have to utilize fall arrest equipment inside that designated zone. If the workers are accessing the rooftop utilizing an aerial work platform, the workers must be equipped with fall arrest equipment. The control zone must prevent workers from accidentally entering the area and being exposed to a fall. There must also be a fall prevention plan in place utilizing the form HSE-PRA-016-F002-Project Specific Fall Protection Plan.

If you’re interested in registering for My Safety Coach, sign up today.

Sign up